At Brilliant Gadget, we strive to ensure that our customers are completely satisfied with their purchases. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
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Products can be returned within 7 days of delivery.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain types of items like personal care products, undergarments, and customized items are non-returnable unless they are damaged or defective.
2. Return Process
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To initiate a return, please visit the Contact Us page on Brilliant Gadget and provide your order number, reason for return, and supporting photos (if applicable).
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Once your return request is approved, we will guide you with the next steps, including pickup (if available) or shipping details.
3. Return Shipping
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If the return is due to our error (e.g., damaged or wrong product), we will bear the return shipping cost.
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If the return is due to customer preference (e.g., change of mind), the customer will be responsible for return shipping charges.
4. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed and credited to your original payment method within 5–7 business days.
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In case of COD (Cash on Delivery) orders, the refund will be made via bank transfer or UPI after confirmation.
5. Late or Missing Refunds
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If you haven’t received a refund yet, please first check your bank account again.
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Then contact your bank or payment provider, as it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us via the Contact Us page on Brilliant Gadget.
6. Exchanges
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We replace items only if they are defective, damaged, or incorrect.
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If you need to exchange an item, please contact us within 48 hours of delivery.
